Returns & Refunds

Returns & Refund Policy

We accept returns or exchanges within 30 days of receiving your order. All Items must be sent back in their original condition.

We cannot accept any products for a return or exchange once the seal has been removed.

Buyer is responsible for shipping cost to send the order back.

For any returns to be processed, please include the following information. And email to: orders@dmsostore.com

-Order Number

-Full Name

-Phone Number

-Reason for Return

-Original Packing Slip

All returns must have a tracking number. We are not responsible for the returned package until the tracking number is marked as "delivered" to our facility. Once received, please allow 3 business days for your return or exchange to be processed.

If you receive a damaged item please notify us immediately upon arrival. Take a photo of the damaged box and item for either a refund or replacement. We only accept damaged claims if a photo is attached.